General Inquiries and Technical Issues
Technical Issues and Customer Support
For all customer support-related issues, contact us directly for a prompt resolution. Our team is available Monday – Friday 6 AM – 5PM, Saturday 8 AM – 4PM* and Sundays, 10 AM – 6PM*, MST. *Saturday and Sunday phone hours are for Arbiter Registration calls only. All other support issues are supported via email.
You can sign into your account and chat live with our team if you are a current customer.
Common help articles:
- Reset Your Password
- Forgot PIN
- Transfer Funds
- Add a Bank Account
- How to Make Payments
If it is outside of our regular business hours or the articles above do not solve your technical issue, complete the form, and a team member will follow up within 12 business hours.
Please do not submit multiple inquiries about the same issue or submit other forms on our website. If you have not received a response from our team within 12 business hours, please call us at 1-800-311-4060.